Frequently Asked Questions
1Q. What happens if the weather prevents me from climbing, do I get a refund.
A. No. Unfortunately we are bound by the climbing operators T&C and there is no refund offered for climbs cancelled due to weather. Usually you will still manage to climb to the Panalaban Rata Rock Face at 3,200m which is still a great achievement. It will be the final ascent that may be cancelled due to poor weather and strong winds. You will only know this in the early hours of the morning when the mountain guides conduct their final environmental check. The policy is “Safety First”
2Q. What is the suggested time to begin my climb?
A. If possible, its a good idea to stay overnight at Kinabalu park the night before your climb. This way you avoid the 2 hour drive from KK to KNP the day of your climb and can begin climbing at your leisure. If you are unable to stay overnight at the park HQ the night prior then we will pick you up from your accommodation in KK City between 07:00 – 07:30 hrs. This means that you will begin your climb around 09:30 hrs.
3Q. Do you include insurance for the climb?
A. Basic Climber’s Personal Accident Insurance is provided by Sabah Parks who is a state governing body for national parks in Sabah. This covers accidents only between your ascent and descent from Timpohon Gate (the starting point & the Summit). Accidents that occur through climber negligence are not covered. In addition to this climbing insurance, you are advised to purchase personal injury and travel insurance prior to your trip as mentioned in our Terms and Conditions which covers for cancellation, lost money, personal baggage, medical coverage, trip interruption, emergency travel service and provides coverage for all incidentals.
4Q. Can i request an English speaking Mountain Guide ?
A. The mountain guides are compulsory and are with you to keep you safe, ensure that you stay on the correct summit path and should visibility reduce due to rain or fog, ensure that you do not become lost or disorientated. Also should you need assistance or evacuation they will summon it for you. We have our own licensed mountain guides. However on occasion especially at peak times our own mountain guide may be with other climbers and it may happen that your guide can not speak English very well. Rest assured however all mountain guides that we use are fully licensed and are expert mountain guides and your safety remains their priority.
5Q. Will i be sharing a Mountain Guide with other climbers that day ?
A. No, your booking includes a private mountain guide for your booking only, you will not have to share your guide with other climbers, this way you may climb at your own pace. Occasionally your pre-arranged mountain guide may be sick or unable to climb and we will then need to arrange another mountain guide at short notice. Sometimes then we will ask you to share a guide and we will refund you the difference between a private guide and shared guide. The mountain guides are compulsory and are with you to keep you safe, ensure that you stay on the correct summit path and should visibility reduce due to rain or fog, ensure that you do not become lost or disorientated. Also should you need assistance or evacuation they will summon it for you.
6Q. Are full board meals included ?
A. Yes, full board meals are included for your trip and provided by the mountain operator. So for example per overnight stay you will enjoy 1 x Lunch, 1 x Dinner, 1 x Breakfast. The food is basic and probably not what you are used to eating, mostly simple Asian buffet style with a packed lunch for your first day ascent. We suggest taking extra sources of food such as nuts and energy bars.
7Q. Is water provided ?
A. En-route, there are rest stops with water tanks however water held in these tanks are not purified (un-treated) and taken directly from natural resources – Hence, we do not recommend drinking from them.
We would suggest bringing your own stock of 1 or 2 (1.5 litre) bottles of water per person on your ascent day. At Panalaban where you will have your meals during the climb, boiled water is available however this might not be suitable for some people. Therefore, as an alternative, mineral water is available to purchase at your own cost at around MYR 14.00 per 1.5 litre bottle.
8Q. What is the weather like at Mount Kinabalu ?
A. At Kinabalu Park HQ day time temperatures range from 20 – 26 degrees, night time 18 – 22 degrees. At Layang Layang (the halfway climb point) 15 – 20 degrees. At the Panalaban Plateau 8 – 12 degrees, on the summit around 2 degrees, however the windchill on the summit can make it feel quite a few degrees colder. Daily from around 11am the mountain tends to cloud over and rain can be expected, however the majority of the time the cloud & rain will have dispersed by around 5pm.
9Q. Do i need to bring my passport or will a copy of my passport be sufficient ?
A. You must bring your passport, a copy will not be sufficient.
The following FAQ is specific for those climbers taking part in a Via Ferrata Activity which on many of our packages is optional.
Q1: Do I need to bring any additional equipment?
A. No. All technical & safety equipment is provided by Mt Torq.
Q2. Must I attend the Via Ferrata briefing at Pendant Hut ?
A. YES, if you wish to complete the Via Ferrata activity (either Walk The Torq or Lows Peak Circuit) you must attend the briefing which is conducted between 3pm to 4pm at Pendant Hut. If you do not attend this briefing you will not be permitted to complete the activity but you may still climb to the summit in the same way.
Q3. Where do I meet my Via Ferrata trainer for my Via Ferrata familiarisation when I arrive at Panalaban level?
A. Your trainer will be waiting for you at Pendent Hut between 3pm and 4pm for your familiarization session.
During the session, you will be:
- Familiarised with the via ferrata equipment
- Walked through an initial via ferrata practice round
- Informed of the actual meeting point for your chosen activity and
- Reminded of the cut off meeting time for your activity (7:00am–Low’s Peak Circuit, 7:30am–Walk the Torq)
Q4. Where is Pendant hut?
A. Pendant hut is located at 3,289m on the Panalaban Plateau rock face. When you arrive at the Laban Rata rest house, you will see Pendant hut on your right hand side perched above a rock path. Please refer to our Panalaban Plateau Accommodation page for more information.
Q5. What time will I start my climb ?
A. We highly suggest that you stay overnight at Kinabalu park the night before your climb. This way you can begin climbing at your leisure. If you are unable to stay overnight at the park HQ the night prior then we will pick you up from your accommodation in KK City between 07:00 – 07:15 hrs. This means that you will begin your climb around 09:30 hrs.
Q6. If i have booked the Via Ferrata climb because the standard climb is not available. Can i choose whether to complete the Via Ferrata activity during the briefing.
A. Yes, we suggest that you attend the briefing to see how you feel after your accent and your comfort level to undertake the additional activity. Please note that there is no refund available for not completing the activity. Should you decide not to complete the Via Ferrata Activity you will descend using exactly the same route as the standard climb which is the same route you follow on ascent to the summit.